Returning products bought on Amazon in Japan

Using Sagawa's website is an easy way to return Amazon products.

Using Google Chrome and its translate abilities, first create a Sagawa Smart Club account.

Requesting a pickup

Once you're logged in, select "Hikyaku Express Reception Service", and click "Service Application".

As of 2023, use these details in the request form:

How to pick up your luggage: Pick-up request

Destination name: アマゾン小型商品返品係

Shipping address (this will be different depending on which prefecture you live in — check which return address Amazon provides you):

574-8533 大阪府大東市 緑が丘２‐１‐１

(Shipping) phone number: 0120-899-543

Payment method: Advance payment (payment by client)

Office pick-up service: don't use

Service you use: Land mail

Size: usually 60 (but depends of course on what you're returning)

What to expect

Before the pick-up date and time, prepare the box. All you have to do is print the shipping address label that Amazon provides, and also the return slip, and then throw the return slip into the box with the product, and clear-tape the label to the box.

Then around the pick-up time, someone from Sagawa will ring your doorbell, and ask for the box, plus payment in cash. They'll then give you a receipt (keep hold of this in case you need to follow up on Amazon — it includes a tracking number), and they'll take care of the rest.